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MNsure Coverage Scenarios for January 2014

What do I do if I don't have an ID card?

I need to:
* refill a prescription
* schedule a doctor's appointment
* go to an ER
* confirm I have coverage

Minnesota's health plans have mailed about 5,800 health plan ID cards to Minnesotans who have applied and paid for coverage through MNsure as of Dec. 23. Other people will likely find themselves in one of three scenarios below as Jan. 1, 2014, approaches. Here's how Minnesota health plans are ready to help during this transitional time.

You received notice that you qualify for Medical Assistance or MinnesotaCare.

* You are covered.
* You will receive a Minnesota Health Care Programs identification card from the Minnesota Department of Human Services (DHS.)
* Use this card when you need health care services. Call DHS if you have questions. Phone numbers are included below..
* In the future, you will receive a packet of information in the mail that includes health plans from which you may choose. It may be a few months before your packet arrives.
* Select a health plan from the packet and send your selection to DHS as instructed.

You have applied for coverage through MNsure and paid, yet do not have a card.

*You are covered.
* You may call the health plan to confirm your enrollment. Phone numbers are included below.
* If the plan has received your enrollment from MNsure, you will be able to receive your member number or a temporary ID card or online ID card you need to access care.
* Your clinic, pharmacy or hospital will be able to verify your enrollment if you need care before your official ID card arrives. * Your ID card is in the mail or will be soon.
* If you enrolled toward the end of the month or MNsure had difficulty processing your enrollment, your selected health plan may not know you have enrolled with them. The health plan may not have your enrollment and payment information.
-If you need care, contact the health plan's customer service team and the health plan will work with MNsure to try to resolve the issue.
-Upon receipt of the enrollment and payment information, your health plan will mail the ID card within seven to 10 business days.

You have enrolled with MNsure but you haven't paid the January premium yet.

* Your health plan does not know you have selected them.
* If your full premium payment is received by 5 p.m., Jan. 10, 2014 and if you were required to pay for covered health care services directly in January, you will be reimbursed by your health plan.
* Contact your health plan for more information.
* If your payment is not received by 5 p.m., Jan. 10, 2014, your coverage will not begin until after Jan. 31, 2014.

Customer Service; Contact Numbers; Hours

Blue Cross Blue Shield of MN
651- 662-5030
888-878-0137 TTY
7 a.m. to 8 p.m. Monday through Friday

7 a.m. to 7 p.m., Monday through Friday

888-592-8211 8 a.m. to 6 p.m. Monday, Tuesday,
Wednesday, Friday; 9 a.m. to 6 p.m., Thursday

763-847-4013 TTY
7 a.m. to 7 p.m., Monday through Friday

800-688-2534 TTY
8 a.m. to 6 p.m., Monday through Friday

800-627-3529 TTY
8 a.m. to 6 p.m. Monday through Friday.

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Minnesota Council of Health Plans
2550 University Ave. W., Suite 255S
St. Paul, Minn. 55114


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